OPay MFB Graduate Trainee Programme, 2026

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Are you a recent graduate ready to build a career with a leader in the financial sector? If so, check out OPay Microfinance Graduate Trainee Programme. This article contains the job description, eligibility requirements and mode of application.

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About OPay MFB Graduate Trainee Programme

Opay Microfinance Bank is a CBN Approved company that economically empowers micro-entrepreneurs and underbanked people by providing no collateral loans using our apps OKash and EaseMoni.

OPay Microfinance Bank (MFB) is hiring Graduate Trainees to join various key business functions. Such as: 

• Data Analyst
• Operations Support – Quality & Process (2 Headcounts) 
• Operations Support (2 Headcount) 

These roles offer hands-on experience, structured learning, and the opportunity to grow within a fast-paced, customer-focused financial institution.

Location

Adeniyi Jones - Ikeja (Onsite)

Also See: Prosperis Holdings Graduate Trainee Programme

Roles and Requirements 

The available roles and their corresponding requirements are as follows:

1. Data Analyst

Role Focus: Customer Service & Operations Data Analysis 

Key Responsibilities 

• Collect, clean, and analyze customer service and call center data
• Use Excel for data processing, reporting, and basic visualizations..
• Track and monitor key operational metrics such as call volume, issue categories, resolution time, and response rates.
• Identify trends and generate insights to support operational and service improvement decisions.
• Prepare clear summaries and reports for stakeholders.

Requirements

• Strong proficiency in Excel (formulas, pivot tables, data handling).
• Solid analytical and logical thinking skills.
• Ability to translate data into clear, actionable insights.
• Strong interest in understanding business and operational performance through data.

2. Operations Support – Quality & Process (2 Headcounts) 

Role Focus: Service Quality Assurance & Process Improvement 

Key Responsibilities 

• Conduct quality assurance reviews on customer interactions (calls, chats, tickets).
• Identify service gaps, risks, and opportunities for improvement.
• Support the optimization of customer service processes and quality standards.
• Provide structured feedback with a strong customer-centric perspective.
• Assist in building and documenting service guidelines and best practices.

Requirements 

• Strong customer service mindset and empathy.
• Good attention to detail and problem-identification skills.
• Structured thinking with an interest in quality and process improvement.
• Willingness to contribute to service standard development and monitoring.

3. Operations Support (2 Headcount) 

Role Focus: Call Center Operations & Coordination 

Key Responsibilities 

• Support day-to-day call center operational activities.
• Assist with the execution of service initiatives and operational projects.
• Coordinate with internal teams to support issue resolution and service delivery.
• Learn and understand end-to-end call center operations through hands-on involvement.

Requirements 

• Strong interest in customer service and operations.
• Curious, proactive, and willing to learn the call center environment..
• Good communication and task execution skills.
• Open to starting from foundational operational responsibilities.

Benefits of OPay MFB Graduate Trainee Programme 

• Practical, on-the-job training 
• Exposure to core banking and credit processes 
• Career development and growth opportunities 
• Experience working with a dynamic and innovative team

How to Apply for OPay MFB Graduate Trainee Programme

To commence your application, click the link below:

APPLY HERE

Recommended: Ernst & Young Graduate Trainee Programme

Application Deadline

Not specified