Graduate Trainee Vacancy at Royal Power and Energy Limited

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Royal Power and Energy Limited is currently accepting applications from suitably qualified fresh degree holders for its graduate trainee position. This article will guide you towards the application process.

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About Royal Power and Energy Limited

Royal Power and Energy Limited (RPE), with over 10 years of experience in the Nigerian power industry, serves as a total solution provider. The company's expertise allows it to thoroughly understand the market and deliver premium products and systems that provide high levels of reliability, affordability, serviceability, redundancy, and operational flexibility.

Job Description for Graduate Trainee (Service Coordinator) at Royal Power and Energy Limited

The company is currently seeking a high-energy and exceptionally organized fresh graduate to join its Lagos team in the role of Service Coordinator. This entry-level position functions as the central coordination hub ("nerve center") for the company's technical operations, serving as the key link between customer requirements and the on-site delivery performed by field engineers.

In this capacity, the Service Coordinator will manage the daily scheduling and deployment of service engineers, monitor critical installation projects, and ensure prompt and accurate resolution of all customer complaints. The role offers an excellent opportunity for a recent graduate who excels in dynamic, fast-paced settings and is interested in developing a long-term career in operations management, logistics, or technical services within the power industry.

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Roles and Responsibilities

1. Field Force Orchestration & Scheduling

Resource Allocation: Strategically assign and schedule service engineers for installations and Service Level Agreement (SLA) maintenance.

Timeline Stewardship: Proactively follow up with engineers to ensure tasks are completed on time and within the defined scope.

Logistics Management: Coordinate the prompt dispatch and retrieval of critical hardware, including spare parts and batteries, to minimize site downtime.

2. Customer Advocacy & Issue Resolution

Direct Liaison: Act as the primary point of contact for customers, providing updates and ensuring professional resolution of all technical issues.

Escalation Governance: Identify and escalate service-related bottlenecks or complex engineering issues to senior management to prevent project delays.

Incident Tracking: Monitor various client sites remotely to identify potential issues before they escalate into major service failures.

3. Data Integrity & Financial Oversight

Software Synchronization: Ensure all installations and service updates are logged accurately into the company’s service management software.

Documentation Architecture: Collect and verify all Job Completion Reports (JCR) and ensure information on job tickets is current and accurate.

Expense Governance: Monitor and log service engineer expenses to ensure operational costs remain within budget.

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Qualifications and Skills Requirements for Graduate Trainee (Service Coordinator) at Royal Power and Energy Limited

Professional Profile

Education: Recent Graduate (B.Sc. or HND) in Engineering, Business Administration, Logistics, or a related discipline.

Experience: 0–1 year (NYSC experience in a technical or administrative role is a plus).

Location: Must be based in Lagos and ready for full-time on-site engagement.

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Core Competencies

Organizational Agility: Ability to juggle multiple engineer schedules and customer tickets without losing focus.

Communication IQ: Exceptional verbal and written skills for managing both engineers in the field and corporate clients.

Technical Literacy: Comfortable learning and using service management software and proficiency in Microsoft Excel.

Problem-Solving: A proactive mindset focused on finding "work-arounds" when logistical hurdles arise.

How to Apply for Graduate Trainee (Service Coordinator) at Royal Power and Energy Limited

Interested and qualified candidates should send their CV to: hr@rpeltd.com using the Job Position as the subject of the mail.

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Application Deadline

Not specified.